But this sentiment sits a little bowlegged when Amazon.com reports that it will be selling infrastructure services like data storage and computer processing logistics among CDs and stuffed bears. Don't those things cost, ahem, money in terms of technology spending? Or, did Amazon simply bulk up its data centers and other features in the near-past and now hopes to capitalize on these recent building efforts by also offering new services to smaller businesses and third-party sellers?
As Doug McIntyre notes, Amazon believes that since it has spent 11 years building a huge web infrastructure for itself and its merchants, it could share its knowledge. At what time does Amazon.com stop trying to be the "Google" of the web commerce arena and curtails cost outlays that have questionable return in the future? That's a question for AMZN investors to ponder -- at what point is too much, too much?
[Disclosure: I own AMZN shares as of 11-3-06]
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Reader Comments (Page 1 of 1)
11-05-2006 @ 10:52AM
H.C. Liu said...
Great post. I fear Amazon is going down the path of other companies who stretched themselves so thin that they forgot what made them successful in the first place. I've been a customer since day one. In the beginning, a customer service agent would help me and go above and beyond to solve my issue. Today, I have gone three months without resolution to my problem, and it almost seems like their Indian agents are trained to try to get people frustrated to the point of giving up. Search on Google for "Amazon" and "frustration" and you'll see what I mean.
Outsourcing their helpdesk to India, opening their core online store to any and all sellers...it all points to a company who is trying whatever it takes to prop up a stock that should have been corrected all along since the 90's. I predict an Enron-like correction in 2-3 years--if not a collapse, then certainly a major shakeup before they learn their lesson to remember to put customer first.
11-05-2006 @ 10:34PM
Sheldon L. said...
Brian....are you kidding me...I mean all of us...you bought it and posted the same day? At these prices, at the top, WHY?
I think that's two mistakes my friend. ;-)
11-05-2006 @ 11:47PM
Brian said...
Good one Sheldon :-)
Actually, I've owned AMZN for years (many years), I just hold shares of of 11-3-06. But, I didn't buy them that exact day, heh. I've low on my DCA on Amazon shares -- a good thing.